IT Service Management

Components of Our Managed IT Services

The scope of our IT Service Management encompasses many tasks, from remote infrastructure surveillance to control and configuration of cloud offerings and security services. We’ll be happy to offer you a tailor-made provide such as any provider additives in any combination, relying on your precise needs.

    • IT infrastructure consulting

    • Analyzing the IT infrastructure state and issues and presenting recommendations.
    • IT infrastructure optimization and migration roadmap.
    • Advising on IT infrastructure value optimization.

    • IT infrastructure monitoring

    • 24/7 tracking to keep away from downtime.
    • Troubleshooting incidents (carrier now no longer available, app bugs, security issues, etc.) and studying their root causes.

    • IT infrastructure administration

    • User administration, ordinary software program configuration, and updates.
    • Management of servers, networks, cloud, and on-premises data centers, and cloud services.
    • Virtual computing device administration.
    • Vulnerability assessment, vulnerability scanning.
    • Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.

    • IT help desk

    L1, L2, and L3 tech support:

    • Introduction of efficient SOPs and ITSM processes.
    • Resolution of suggested incidents.
    • User satisfaction rate management.
    • User information base maintenance.

    • IT infrastructure design

    • Designing a new IT infrastructure or its components.

    • Development infrastructures

    • Setting up CI/CD pipelines, development and testing environments.

    • Applications and app infrastructures

    • Application monitoring, performance management, troubleshooting, enhancement, integration and optimization.

    • Cloud migration

    • Planning and executing software and data warehouse migration to the cloud.

    • Cloud usage optimization

    • Optimizing cloud resource intake to lessen cloud costs.

    • Cybersecurity

    • Advising on security development the usage of the SecOps approach.
    • Security checking out of an IT infrastructure and applications (security audit, compliance testing, vulnerability assessment, penetration testing).
    • Stress testing (emulation of DoS/DDoS attacks).

    • Network Operations Center (NOC)

    • NOC setup and creation of efficient workflows and policies.
    • 24×7 network monitoring, health checks, incident resolution.